How do I book a date to use my complimentary tickets? If you have complimentary tickets, please email our Customer Services team at firstname.lastname@example.org with your previously supplied case number and/or a picture of your tickets. Related articles I had a ticket that was for a date between March 21st and July 3rd, how do I visit using this ticket? (includes open-dated tickets) Can I access the Swimming Pool if I'm not staying in one of the Resort accommodations? I have booked for someone else with my card and I won't be there - what should I do? I need to add an Under 3 or Carer ticket to my existing order, how can I do this? Do you offer a Parent and Toddler Ticket?