How do I book a date to use my complimentary tickets? If you have complimentary tickets, please email our Customer Services team at email@example.com with your previously supplied case number and/or a picture of your tickets. Related articles Can I access the Swimming Pool if I'm not staying in one of the Resort accommodations? I need to add an Under 3 or Carer ticket to my existing order, how can I do this? I have booked for someone else with my card and I won't be there - what should I do? Do you offer a Parent and Toddler Ticket? I haven't received barcoded tickets for my Annual/Merlin Pass reservation, what do I do?