How do I book a date to use my complimentary tickets? If you have complimentary tickets, please email our Customer Services team at email@example.com with your previously supplied case number and/or a picture of your tickets. Related articles I am a Local Resident - how do I book my tickets? Covid-19 - Information for Guests I had a ticket that was for a date between March 21st and July 3rd, how do I visit using this ticket? (includes open-dated tickets) I have booked for someone else with my card and I won't be there - what should I do? Can I access the Swimming Pool if I'm not staying in one of the Resort accommodations?