You need to apply for your Ride Access Pass via email in advance of your visit.
Once your application has been approved, you will be issued with your new Ride Access Pass ID which will be valid for 2 years. You and up to THREE carers can then enjoy quicker access to the rides.
The photo ID card is valid for 2 years from the date of issue, so you do not need to bring documentation on each visit. You will need to visit Guest help & Information the first time you visit to get this activated, but then you will be able to activate this yourself each time.
The photo ID card is also accepted at Alton Towers Resort, Chessington World of Adventures Resort, THORPE PARK Resort and LEGOLAND Windsor Resort.
Please note, you must apply online in advance. You cannot apply for a Ride Access Pass in person on the day of your visit.
To register in advance, please apply here
To support your application, you will be required to provide evidence of your disability. To do so, please ensure that you have one of the following documents (dated within the last 24 months), and attach a scanned copy of this to your email:
- Disability Living Allowance or Attendance Allowance award letter (dated within the last 24 months) showing that you receive the higher rate mobility component.
- Personal Independence Payment letter (dated within the last 24 months) showing that you receive enhanced mobility component.
- A current and valid Blue Badge.
- A current and valid Access Card including the queuing logo on it. These cards are available here.
After receiving your email, our team will aim to respond to confirm your eligibility within 7 days. You will then be provided with a link to register your details for your Ride Access ID Card online. Please follow the instructions and complete the form, and you will receive a confirmation email once this has been submitted.
On the day of your visit, please bring along the Case Number that you will receive in your original email, and also the confirmation number from your application to collect your pass! Passes can be collected at the Guest Help & Information at Adventure Point.
By emailing us over details, I confirm that:
(a) I explicitly consent to; and
(b) either the child is under the age of 13 or, where any child is 13 years of age or older, I have obtained (and will produce on request by Merlin) from the child, over the age of 13, to whom the application relates; and
(c) the adult who I am carrying out the application on behalf of, explicitly consents to the following:
- Merlin needs to collect personal information that relates to yours, the child’s or other adult’s disability. The information that Merlin will need to collect is called special categories of personal data and will include the following:
(d) a photocopy of your blue badge, or the individual you are applying for
(e) a letter from the Department of Work and Pensions (DWP), Disability Living Allowance (DLA), or Personal Independence Payment (PIP) stating that you are entitled to a higher rate or enhanced rate mobility allowance or the individual your applying for
Merlin needs the special categories of data listed in point 1 above so that it can ensure that yourself, or the individual you applying for qualifies for an application for a disabled registration ID card
Merlin will not share these special categories of personal data with any person other than its supplier, Avius who provide Merlin with survey and customer experience management software. Avius will only store the special categories of personal data for Merlin to use to in its assessment of your application.
Merlin will destroy the special categories of personal data (this includes the special categories of personal data stored by Avius) that you have given it 4 weeks from receiving the special categories of personal data.
I understand that I have the right to withdraw this consent at any stage during the application process by contacting Merlin, however that the withdrawal of consent will prevent Merlin from processing this application.
I confirm my consent to the processing of special categories of data as explained above.
I confirm that the child is under the age of 13 or, where any child is 13 years of age or older, I confirm that I have explained how personal information will be used to the child and have obtained explicit consent to the above from the child, which will be supplied to Merlin on request.
I confirm that I have explained how personal information will be used to the adult that I am carrying out the application on behalf of and have obtained explicit consent to the above from the adult, which will be supplied to Merlin on request.