Where is Guest Help and Information located? Adventure Point in the castle turret. - near Childrens Zoo and Entrance to Mexicana. It is accessible via a ramp. Related articles I have been approved for a Ride Access Pass online, how do I activate it on my next visit? I find it difficult to be in a crowded situation, do you offer a quiet zone? Where is the Annual Pass Holders Hub located? How do I escalate my complaint? Where can I get water from?