Have a Hotel short break booked when the Resort is closed? We can move your stay at no extra cost!
For guests with Hotel short breaks booked arriving up to and including 3rd July 2020, we have relaxed our usual terms and conditions so you can now reschedule your stay to another date in our 2020 season with no additional cost (subject to availability).
Please visit the Manage My Booking page with your booking reference number to change your stay to a new date before 1st November 2020.
If the Resort remains closed beyond 3rd July 2020 all guests with a Hotel short break booked during the closure will be contacted in due course. These stays can be rearranged in the same way.
Please note, if you have a short break booked at a partner Hotel (a hotel off site), most will honour the price you originally booked at, however there are a small number which cannot - we will let you know if this is the case, based on the alternative dates you choose.
What if I have a Hotel short break booked for after 3rd July 2020?
Please understand that we are prioritising guests with bookings in the next few weeks. Any Hotel short breaks bookings beyond 3rd July 2020 will, at this time, be subject to regular terms and conditions. If you wish to move your stay, please click here and complete the contact form. The short breaks team will get back to you as soon as they can. Thank you for your patience.
If the Resort remains closed beyond 3rd July 2020, guests with a Hotel short break booked during the closure will be contacted in due course. These stays can be rearranged as outlined above.