Guests with Additional Needs
Information Guides
Tickets and Parking for Guests with Additional Needs
- What documentation do you require for a carer ticket?
- Can I book my tickets online if I require a carer ticket?
- How do you collect a carer ticket?
- Who can use a carer's ticket/carers annual pass?
- How do I collect a carer's Annual Pass?
- Do you have Blue Badge Parking?
Ride Access Pass
- Why have you switched over to a Digital System?
- Will I still be able to collect an ID Card that is valid at LEGOLAND Windsor, Thorpe Park, Chessington and Alton Towers?
- Can I register on the day of my visit for the Ride Access Pass?
- Can I use the Ride Access Pass on all rides?
- Do I need a phone to use the Ride Access Pass system?
- Do I need to head to Guest Help and Information if I already have my 2 year Merlin Ride Access Card?
Wheelchair Users
- Can I remain in my wheelchair for the Rides and Attractions?
- How do I transfer on and off Rides and Attractions?
- How do I enter the park as a wheelchair user?
- Can I hire a wheelchair at the Resort?
- Can I bring a mobility scooter?
- Can I hire a mobility scooter at the Resort?
Resort Accessibility
- How do I know which Rides I will be able to go on?
- What are the Ride Safety Restrictions?
- What are the height restrictions for your Rides and Attractions?
- Can I access rides with a cast or walking boot?
- Can I access rides with an amputation or a prosthetic?
- What are the seating requirements for riders of size?