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  1. Official Chessington World of Adventures Resort website: Best Price Guaranteed for Theme Park
  2. Booking Help
Booking Help

Articles in the section

  • How To Book
  • Tickets & Confirmations
  • Online Booking Help
  • Amending a Booking

Booking Help

How To Book

  • How do I book tickets online?
  • Can I buy tickets on the day when I arrive?
  • I need to add an Under 3 or Carer ticket to my existing order, how can I do this?
  • Why am I unable to book for my selected visit date?
  • How do I book a date to use my complimentary tickets?

Tickets & Confirmations

  • I have not received my email confirmation - what should I do?
  • What do I need to bring with me to collect my tickets?
  • Do I have to print my Print@Home tickets or can I show them on my phone?
  • I do not have the card used to purchase my tickets - what should I do?
  • I have booked for someone else with my card and I won't be there - what should I do?
  • When can I collect my tickets which I have booked alongside a Short Break?
See all 7 articles

Online Booking Help

  • I'm having issues booking online - what should I do?
  • Why has my payment failed?
  • My online booking failed part way through and it looks like I have been charged - what should I do?
  • I have been charged more than once, what shall I do?

Amending a Booking

  • Can I change the date of my booking?
  • Can I cancel my booking and get a refund for my pre-booked tickets?
  • Can I change the date of the free tickets I have claimed through The Sun Newspaper?
Looking for help with an overnight stay? Visit our Short Breaks Help Centre

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