Booking Help
How To Book
- How do I book tickets online?
- Can I buy tickets on the day when I arrive?
- I need to add an Under 3 or Carer ticket to my existing order, how can I do this?
- Why am I unable to book for my selected visit date?
- I am a Local Resident - how do I book my tickets?
- How do I book a date to use my complimentary tickets?
Tickets & Confirmations
- I haven't received barcoded tickets for my Annual/Merlin Pass reservation, what do I do?
- I have not received my email confirmation - what should I do?
- What do I need to bring with me to collect my tickets?
- Do I have to print my Print@Home tickets or can I show them on my phone?
- I do not have the card used to purchase my tickets - what should I do?
- I have booked for someone else with my card and I won't be there - what should I do?
Online Booking Help
Amending a Booking
- I had a ticket that was for a date between March 21st and July 3rd, how do I visit using this ticket? (includes open-dated tickets)
- Can I change the date of my booking?
- Can I cancel my booking and get a refund for my pre-booked tickets?
- I have some unused tickets left over from my visit, can I use them another time?
- Can I change the date of the free tickets I have claimed through The Sun Newspaper?
- Can I change the name on my booking?