Help Centre
We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions.
Live Chat
Please click the yellow messaging button at the bottom of the page to get started.
Short Breaks and Hotel Stays
Looking to talk to us a about a short break or hotel stay? Please click here.
Alternatively call 03302368866.
Feedback on a visit or experience
We understand the importance of guest feedback here at Chessington World of Adventures Resort and we are keen to hear about your experience.
Typically, our Customer Services team personally respond to emails within 7 days, however, this may increase in peak periods. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts, as we may not be able to assist you until we have found this.
If you wish to contact us regarding feedback about your recent visit, this must be within 6 weeks of your visit date. We regretfully will be unable to provide you with a full response beyond this.
You can provide Feedback on your visit using our Contact Form.
Telephone
Please note we cannot sell tickets on this number or handle hotel/short break queries.
General Enquiries
If you need to reach out to us by phone, you can call us on 01372731657* calls are charged at local rate. Our lines are open Monday - Friday 10am to 3pm
School Bookings and Enquiries
If you need to reach out to us by phone, you can call us on 01372731680* calls are charged at local rate
Our lines are open Monday - Friday 10am to 3pm.