We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions
Drop us a Line
If you need to send us an email or ask a question you can use our Guest Contact Form here.
Please note: due to increased demand there is a 2 week response time.
You'll see this option below when we have advisers available to chat – generally this is available Monday - Friday 10am to 4pm.
Short Breaks and Hotel Stays
Looking to talk to us a about a short break or hotel stay - please click here
Feedback on a visit or experience
If you would like to feedback on a visit or any part of your experience with Chessington World of Adventures Resort, please click here to complete our Guest Feedback Form.
Typically, we personally respond to emails within 7 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts
To ensure that we are able to investigate your feedback fully, please contact us within 6 weeks of your visit. We regret that we are unable to assist with feedback after this time
If you need to reach out to us by phone, you can call us on 01372731657* calls are charged at local rate
Our lines are open Monday - Friday 10am to 4pm. Please note we cannot sell tickets on this number or handle hotel/short break queries.
School Bookings and Enquiries
If you need to reach out to us by phone, you can call us on 01372731680* calls are charged at local rate
Our lines are open Monday - Friday 10am to 4pm.