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• COVID-19 Update - General Information
• What are your Opening Times?
• How do I book tickets online?
• I have not received my email confirmation - what should I do?
• Do you have any accessibility guides I can download for my visit?
• Why have you switched over to a Digital System?
• Will I still be able to collect an ID Card that is valid at LEGOLAND Windsor, Thorpe Park, Chessington and Alton Towers?
• Can I use the Ride Access Pass on all rides?
• Do I need a phone to use the Ride Access Pass system?
• Do I need to head to Guest Help and Information if I already have my 2 year Merlin Ride Access Card?
• Do I need to pre-book online if I have a promotional voucher?
• Can I currently purchase a Chessington Annual Pass?
• Do I need to pre-book my visit with my Merlin Pass?
• How can I contact you?
• Can I contact you via Live Chat?