How can we help?
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Guests with Additional Needs
- Information Guides
- Tickets and Parking for Guests with Additional Needs
- Ride Access Pass
- Wheelchair Users
- Resort Accessibility
- Accessibility in the Hotel
- Guests with Reduced Mobility
- Guests with visual or hearing impairments
- Guests with Photosensitive Epilepsy
- Accessible Facilities
- Additional Services
Promoted articles
- COVID-19 Update - General Information
- What are your Opening Times?
- How do I book tickets online?
- I have not received my email confirmation - what should I do?
- Do you have any accessibility guides I can download for my visit?
- Why have you switched over to a Digital System?
- Will I still be able to collect an ID Card that is valid at LEGOLAND Windsor, Thorpe Park, Chessington and Alton Towers?
- Can I register on the day of my visit for the Ride Access Pass?
- Can I use the Ride Access Pass on all rides?
- Do I need a phone to use the Ride Access Pass system?
- Do I need to head to Guest Help and Information if I already have my 2 year Merlin Ride Access Card?
- Do I need to pre-book online if I have a promotional voucher?
- Can I currently purchase a Chessington Annual Pass?
- Do I need to pre-book my visit with my Merlin Pass?
- How can I contact you?
- Can I contact you via Live Chat?