Booking Help
- How do I book tickets online?
- I have not received my email confirmation - what should I do?
- I'm having issues booking online - what should I do?
- Can I change the date of my booking?
- Can I buy tickets on the day when I arrive?
- What do I need to bring with me to collect my tickets?
- Why has my payment failed?
- Can I cancel my booking and get a refund for my pre-booked tickets?
- I need to add a Carer ticket to my existing order, how can I do this?
- Do I have to print my Print@Home tickets or can I show them on my phone?
- My online booking failed part way through and it looks like I have been charged - what should I do?
- Why am I unable to book for my selected visit date?
- I do not have the card used to purchase my tickets - what should I do?
- I have been charged more than once, what shall I do?
- Can I change the date of the free tickets I have claimed through The Sun Newspaper?
- I have booked for someone else with my card and I won't be there - what should I do?
- How do I book a date to use my complimentary tickets?
- I've lost/forgotten my tickets - what should I do?