Tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions.
If circumstances change, you may be able change the date of your visit, within 12 months of the purchase date. You can do this via the My Account Portal.
Please login to the portal using your order number and email address (or by clicking the link on your order confirmation email), select the 'Booking Portal' link and then 'Modify' next to the ticket you need to amend. The portal will show the dates available for your ticket type and number of times this ticket can be further modified. There may be a revalidation fee applied to date changes, and if your visit date is a different ticket type, then additional charges may apply.
If you are unable to change your visit via our portal, you will need to contact us via Phone or Live Chat and we will try our best to change your visit date subject to availability.
Please note some ticket types and tickets from third party vendors may not be able to be changed. We are unable to change the date of tickets ordered via The Sun Newspaper promotion as per the Terms and Conditions of this offer.