Please use the link here which allows you to search for any confirmed orders by your phone number and email address. If you cannot find your order, the payment is most likely on hold with your bank and the order has failed. The pending payment will be released back to you within 10 days.
If you do not wish to retry, you are more than welcome to contact us and we can attempt to further investigate or advise you of the best solution for you.
Please find our contact information here