If you have been offered complimentary tickets, please contact us with your unique case reference number for information on how to redeem your ticket. Please get in touch with us at least 14 days in advance of your preferred visit date.
Articles in this section
- Fastrack - Frequently Asked Questions
- How do I book tickets online?
- I have not received my email confirmation - what should I do?
- I'm having issues booking online - what should I do?
- Can I change the date of my booking?
- Can I buy tickets on the day when I arrive?
- Can I cancel my booking and get a refund for my pre-booked tickets?
- My online booking failed part way through and it looks like I have been charged - what should I do?
- Why am I unable to book for my selected visit date?
- How do I book a date to use my complimentary tickets?