Guests with Additional Needs
- Do you have any accessibility guides I can download for my visit?
- Can I use the Ride Access Pass on all rides?
- Do I need a phone to use the Ride Access Pass system?
- Do I need to head to Guest Help and Information if I already have my 2 year Merlin Ride Access Card?
- Can I book my tickets online if I require a carer ticket?
- Where is Guest Help and Information located?
- What is the Ride Access Pass?
- Why have you switched over to a Digital Ride Access Pass System?
- Will I still be able to collect an ID Card that is valid at LEGOLAND Windsor, Thorpe Park, Chessington and Alton Towers?
- I find it difficult to be in a crowded situation, do you offer a quiet zone?
- Is there a quiet hour in any of your attractions?
- How do I transfer on and off Rides and Attractions?
- Are there any queue free attractions?
- Can you store medication?
- Where can I find your accessible toilets?
- Do your accessible toilets require a RADAR key?
- Where can I hire a RADAR key?
- Which attractions have photos with flash, flashing lights or lighting effects?
- Is the resort easy to navigate in a wheelchair?
- Is the Resort easy to navigate if I have reduced mobility?
- What are the seating requirements for riders of size?
- Can I bring a carer with me?
- Are there hearing loops available at the Resort?
- Can I bring my assistance dog with me?
- How do I enter the park as a wheelchair user?
- What documentation do you require for a carer ticket?
- I’m experiencing problems with my Ride Access Pass while I’m on Park. Who can help?
- Can I hire a wheelchair at the Resort?
- How do you collect a carer ticket?
- Can I bring a mobility scooter?