Can I cancel my booking and get a refund for my pre-booked tickets? As per the terms and conditions of booking - all tickets are non-refundable. If you would like to discuss your booking further please fill a out a contact form here. Related articles Can I change the date of my booking? How can I contact your Customer Services? How can I contact you? What is the Rainy Day Guarantee and how can I use it? I have some unused tickets left over from my visit, can I use them another time?