Can I cancel my booking and get a refund for my pre-booked tickets? As per the terms and conditions of booking - all tickets are non-refundable. If you would like to discuss your booking further please fill a out a contact form here. Related articles Can I change the date of my booking? Can I contact you via Live Chat? I have two paid bookings - what should I do? How can I contact you? I have some unused tickets left over from my visit, can I use them another time?